Welcome to the Camilla Fashion Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How soon can I expect my order?
Answer: Here are our estimated delivery times:
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Handling time: 1-2 business days
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Transit time: 6-8 business days
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Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you provide free shipping on orders?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Question #3: Where is Camilla Fashion from?
Answer: Camilla Fashion is a United Kingdom–based brand offering a curated collection of high-quality fashion pieces, with shipping available exclusively within the UK.
Question #4: What should I do if my item arrives damaged or defective?
Answer: In the rare event you receive a defective product, we’ll arrange a replacement at no charge. Contact us within 30 days and return the item as outlined in our Return Policy.
Question #5: Is it possible to cancel my order after placing it?
Answer: We provide a 24-hour window for order cancellations. If you wish to cancel, please contact us at support@camillafashion.com within this timeframe.
Question #6: How does your return policy work?
Answer: We offer a simple, hassle-free return process. For full details, please visit our Return Policy page.
Question #7: How long does it take to receive my refund after returning an item?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, please see our Refund Policy.
Question #8: Do your products come with a warranty or guarantee?
Answer: We proudly offer a 30-day warranty on every purchase. To learn more, please visit our Return Policy page.
Question #9: How do I contact your customer support team?
Answer: You can reach our customer support team via our Contact Us page or by emailing us at support@camillafashion.com
Question #10: Do you offer international shipping?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store I can visit?
Answer: We are an online-only store, allowing us to offer competitive prices and a wide selection of products.
Question #12: Do you accept bulk or wholesale orders?
Answer: Yes, we accept bulk orders. Please contact our customer support team for more information.
Question #13: How do I exchange a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.
Question #14: How do I track my order?
Answer: You can track your order through the Track Your Order page on our website.
Contact Information:
Store Name: Camilla Fashion
Address: 38 Montgomery Business Park Montgomery Rd, Belfast, BT6 9HL, United Kingdom
Email: support@camillafashion.com
Contact Form: Click here
Phone: +44 74 8881 1797
Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT) Greenwich Mean Time (London)
Response Time: We will respond to your email within 24 hours on business days.
